Senior Machine Learning Engineer (Modeling), Support

Block

2 months ago

3.6 on Glassdoor

Bay Area, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Support ML Modeling team at Block builds machine learning and generative AI systems to improve customer support across Cash App, Square, and other Block products. This senior role leads R&D and production efforts for conversational agents, voice automation, intent inference, and scalable modeling pipelines. The position partners closely with product, engineering, design, and operations to ship high-impact, product-driven ML features that scale across business units.

Skills

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.