Senior Machine Learning Engineer - NLP
Observe.AI
About this role
Observe.AI is seeking a machine learning engineer to develop and deploy core LLM-powered AI capabilities and multi-agent systems for their customer experience platform. The role involves working on cutting-edge NLP, NLP, and ML technologies, building scalable production systems, and contributing to research and publication efforts.
Skills
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.
Recent company news
GartnerObserve.AI Reviews & Ratings 2026
3 weeks ago
PR NewswireObserve Introduces AI SRE and o11y.ai Agents, Accelerating Developer Productivity While Cutting Enterprise Observability Costs
Nov 4, 2025
SiliconANGLESnowflake acquires Observe to enhance its observability capabilities
Jan 8, 2026
E3-MagazinSnowflake Announces Its Intention to Acquire Observe to Offer AI-Powered Observability
1 month ago
CIO DiveSnowflake buys Observe for AI-powered monitoring
Jan 8, 2026
About Observe.AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Observe.AI.
Salary
$90k – $130k
per year