Senior Machine Learning Engineer
Zendesk
About this role
As a Senior ML Engineer at Zendesk, you will play a crucial role in enhancing the retrieval-augmented generation (RAG) platform that powers customer service solutions for global brands. The position involves collaboration with Product Management, ML Scientists, and other Engineers to deliver AI-powered capabilities and mentor junior team members, all while working to optimize system performance and stability.
Skills
Qualifications
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Recent company news
TechCrunchZendesk acquires agentic customer service startup Forethought
16 hours ago
AI InsiderZendesk Moves to Expand AI Customer Service Platform With Forethought Acquisition
8 minutes ago
CMSWireZendesk Acquires Forethought, Targets Autonomous Service Ops
23 hours ago
PR NewswireZendesk Secures Key Industry Recognition as its AI-First Strategy Gains Momentum
20 hours ago
TNW | The heart of techZendesk acquires Forethought in its biggest deal in two decades
3 hours ago
About Zendesk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Zendesk.
Salary
$124k – $167k
per year