Senior Machine Learning Engineer

Cresta(11 days ago)

HybridFull TimeSenior$159,818 - $214,551 (estimated)Engineering

About this role

Senior Machine Learning Engineer focused on building and improving ML systems that power real-time customer interactions. The role emphasizes model evaluation, measurement, and quality improvements—particularly for Automatic Speech Recognition (ASR) and downstream NLP—by designing evaluation frameworks and scalable benchmarking infrastructure. You will collaborate with applied researchers, product, and platform engineers to translate model performance gains into measurable production impact.

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Required Skills

Model Evaluation
ASR
Speech Processing
NLP
Error Analysis
Dataset Curation
Metric Definition
Model Deployment
PyTorch
TensorFlow

+5 more

Qualifications

Master’s or Ph.D. in Computer Science, Machine Learning, AI, or related field

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.