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Senior Machine Learning Engineer at Cresta - ApplyBlast

Senior Machine Learning Engineer

Cresta

8 months ago

4.5 on Glassdoor

Berlin, Germany

Hybrid

Full Time

Senior

0 applicants

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About this role

Cresta is hiring a Senior Machine Learning Engineer to advance evaluation, measurement, and quality of ML systems that power real-time customer interactions. The role sits at the intersection of applied research and engineering, focusing on large-scale speech and text data and improving ASR and downstream NLP model reliability. You will contribute to the company’s mission of turning customer conversations into actionable business advantage using AI.

Skills

Qualifications

Master's DegreePh.D.

About Cresta

cresta.com

Headquarters

Sunnyvale, California, United States

Company Size

201-500 employees

Founded

2017

View Profile

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.