Senior Machine Learning Engineer
Cresta(11 days ago)
About this role
Cresta is hiring a Senior Machine Learning Engineer to advance evaluation, measurement, and quality of ML systems that power real-time customer interactions. The role sits at the intersection of applied research and engineering, focusing on large-scale speech and text data and improving ASR and downstream NLP model reliability. You will contribute to the company’s mission of turning customer conversations into actionable business advantage using AI.
Required Skills
- Model Evaluation
- ASR
- Speech Processing
- NLP
- Error Analysis
- Benchmarking
- PyTorch
- TensorFlow
- Hugging Face
- Transformers
+4 more
Qualifications
- Master's Degree
- Ph.D.
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.