Senior Machine Learning Engineer

Cresta(5 days ago)

HybridFull TimeSenior$172,663 - $230,993 (estimated)Machine Learning Engineering

About this role

Senior Machine Learning Engineer focused on building and scaling ML systems that power real-time, intelligent customer interactions at Cresta. The role centers on advancing model evaluation, measurement, and quality for Automatic Speech Recognition (ASR) and downstream NLP systems to drive reliable, production-grade improvements. You will work at the intersection of applied research and engineering to ensure model performance translates into measurable business impact.

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Required Skills

ASR
Speech Processing
Model Evaluation
Error Analysis
Benchmarking
PyTorch
TensorFlow
Hugging Face
NLP
Transformer Models

+3 more

Qualifications

Master's or Ph.D. in Computer Science, Machine Learning, AI, or a related field

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.