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Senior Managed Services Consultant at Sprinklr - ApplyBlast

Senior Managed Services Consultant

Sprinklr

4 months ago

3.4 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role involves managing and optimizing Sprinklr client configurations and leading managed services engagements for priority accounts within the Unified Customer Experience Management (Unified-CXM) domain. You will work directly with customers on the CCaaS Omnichannel and Contact Center Intelligence & Automation platform to deliver tailored solutions and ensure platform relevance. The position requires assisting Sales and Success teams to drive account growth while maintaining expertise in the Cloud Contact Center industry.

Responsibilities

Manage and optimize client configurations for Sprinklr on-boarded accounts
Lead managed services engagements for priority customer accounts
Deliver in-platform solutions to address new and existing client use cases
Train and educate client users on platform functionality and best practices
Collaborate with sales teams to provide insights for winning new business

Skills

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.