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Senior Manager, AI Performance & Operations at Devoted Health - ApplyBlast

Senior Manager, AI Performance & Operations

Devoted Health

5 months ago

3.7 on Glassdoor

USA

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Manager, AI Performance & Operations leads the production performance and continuous improvement of core agentic workflows for service and experience. This role involves maintaining a portfolio view of high-volume AI systems, detecting degradation, diagnosing root causes, and driving corrective actions while designing scalable evaluation systems. The incumbent serves as an expert for early-stage projects, ensuring proper instrumentation and safety before general availability, and translates technical changes for executive leadership.

Responsibilities

Own the health of major voice and text AI workflows
Monitor weekly indicators and oversee production dashboards
Lead response for AI regressions and drive post-mortems
Run structured cycles for model swaps and prompt changes
Design eval systems using golden datasets and LLM-as-judge workflows

Skills

About Devoted Health

devoted.com

Headquarters

Waltham, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2017

View Profile

Devoted Health is a U.S.-based Medicare Advantage provider offering plans with comprehensive benefits. Plans include prescription drug coverage, dental and vision care, over-the-counter allowances, and hearing services, along with tools to find doctors and manage benefits. The company emphasizes patient navigation and a U.S.-based service team to help members understand and use their benefits.