Senior Manager, Business Process Excellence

Sidecar Health(1 month ago)

HybridFull TimeDirector$125,000 - $140,000Member Services

About this role

The Director of Business Process Excellence at Sidecar Health leads operational transformation and owns quality assurance across the Member Services organization. This hands-on role combines strategic roadmap development with tactical execution—designing scorecards, driving process improvements, conducting performance analysis, and leading change initiatives. The director partners cross-functionally and presents findings to executive leadership while building and mentoring quality and continuous improvement teams.

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Required Skills

Process Improvement
Quality Assurance
Performance Management
Strategic Leadership
Change Management
Data Analysis
Coaching Leaders
Scorecards
Call Centers
Quality Monitoring

+8 more

Qualifications

Bachelor's Degree
Master's Degree or MBA
Lean Six Sigma Black Belt
COPC
Project Management Certification
Change Management Certification

About Sidecar Health

sidecarhealth.com

New Relic is a cloud-based observability and telemetry platform that helps engineering teams monitor, debug, and optimize applications, infrastructure, and end-user experience in real time. It offers APM, infrastructure monitoring, logs, distributed tracing, browser and mobile RUM, metrics, dashboards, and alerting — all collected via agents, SDKs, and APIs. The platform unifies telemetry with rich query and visualization tools (e.g., NRQL), SLOs, and integrations across cloud-native and legacy stacks to accelerate root-cause analysis and incident response. Teams use New Relic to improve reliability, performance, and operational efficiency through centralized monitoring and actionable insights.

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