Senior Manager, Claims - GAP, Customer Service & Administration

The Senior Manager, Claims – GAP, Customer Service & Administration is the senior operational leader accountable for people, staffing, service delivery, and performance across GAP Claims, Customer Service, and Claims Administration. This position leads through managers and supervisors, setting clear expectations, building leadership capability, and creating a culture of coaching, accountability, employee engagement, and continuous improvement. The role owns workforce capacity, hiring and retention planning, scheduling, cross-training, productivity, service levels, quality, and timely resolution of work.