Senior Manager, Client Readiness
Shoppers Drug Mart(1 month ago)
About this role
The Senior Manager, Client Readiness at Shoppers Drug Mart’s Specialty Health Network leads the transformation engagement strategy for external partners and clients, ensuring the client community is informed, supported, and aligned as SHN moves to a modern, unified digital foundation for specialty program delivery. The role serves as the external-facing bridge between internal transformation efforts and client impact, fostering trust, transparency, and collaboration to position clients as partners in the future of specialty care.
Required Skills
- Client Engagement
- Change Management
- Strategic Communication
- Stakeholder Management
- Executive Presence
- Storytelling
- Facilitation
- CRM
- Digital Transformation
- Program Delivery
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