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Senior Manager, Content Strategy and Operations at Devoted Health - ApplyBlast

Senior Manager, Content Strategy and Operations

Devoted Health

5 months ago

3.7 on Glassdoor

Massachusetts

Onsite

Full Time

Senior

0 applicants

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About this role

Devoted is seeking a Content Operations Lead to own the operational quality of member engagement within a home-grown customer platform. This role bridges strategy and technology by designing automated, AI-driven omnichannel journeys across email, SMS, and app channels. The incumbent will manage modular content architectures, optimize performance through data, and collaborate with service designers to scale personalized member experiences.

Responsibilities

Translate business goals into strategic omnichannel content campaigns
Define and implement modular Lego-block content architectures
Orchestrate automated member journeys across SMS, email, and app
Leverage AI tools to scale content production and personalization
Monitor engagement metrics to optimize messaging and suppressions

Skills

About Devoted Health

devoted.com

Headquarters

Waltham, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2017

View Profile

Devoted Health is a U.S.-based Medicare Advantage provider offering plans with comprehensive benefits. Plans include prescription drug coverage, dental and vision care, over-the-counter allowances, and hearing services, along with tools to find doctors and manage benefits. The company emphasizes patient navigation and a U.S.-based service team to help members understand and use their benefits.