Senior Manager, Customer Excellence

The Senior Manager, Customer Excellence at Kinder's leads the execution of the Customer Operations excellence roadmap and builds a team of analysts to drive process governance, systems implementation, and performance analytics. This role focuses on optimizing the end-to-end order-to-cash process, managing EDI onboarding, and developing scalable operational frameworks to support the company's rapid growth. The position requires strong cross-functional collaboration and project management skills to enhance service accuracy, efficiency, and scalability across customer operations.