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Senior Manager, Customer Experience, Ever - SF at EverCommerce - ApplyBlast

Senior Manager, Customer Experience, Ever - SF

EverCommerce

3 months ago

San Francisco, CA

Onsite

Full Time

Senior

1 applicant

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About this role

A Senior Manager, Customer Experience at Ever builds and leads the customer experience function from the ground up for a direct-to-consumer electric vehicle dealership. The role involves owning the entire customer journey, establishing support systems, managing team growth, and ensuring seamless communication across sales, finance, and delivery operations. Based in San Francisco or Los Angeles, the leader will personally handle initial customer contacts before transitioning to oversight and strategic improvement as the team scales.

Responsibilities

Build and lead the customer experience function from the ground up
Own the customer relationship across the entire purchase and delivery journey
Configure and manage the customer support ticketing system end-to-end
Hire, train, and oversee a growing team of Customer Experience Specialists
Produce monthly improvement reporting to drive operational changes

Skills

Qualifications

Lean CertificationSix Sigma Certification

About EverCommerce

evercommerce.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

EverCommerce (NASDAQ: EVCM) is the leading service commerce platform providing vertically-tailored, integrated SaaS solutions to more than 745,000 global service-based businesses. Its software brands serve industries including home and field services, health services, and wellness, helping businesses manage operations, streamline customer engagement, and accept payments. EverCommerce's digital and mobile solutions are designed to accelerate growth, improve retention, and create convenient experiences between customers and their service professionals.