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© All Rights Reserved. ApplyBlast.com
The Second City
The Senior Manager, Customer Experience is responsible for delivering the highest quality customer experience across Second City Chicago’s business, including onsite Training Center classes, Resident Stage Performances, Second City Works events, and Box Office operations. This role manages a team of customer service employees and serves as a secondary escalation point for customer service operations on nights and weekends. The position requires strong communication skills and the ability to manage multiple projects and priorities with a high level of organization.
Headquarters
Chicago, Illinois, United States
Company Size
51-200 employees
Founded
1959
The Second City is a legendary comedy institution that produces improv, sketch, and stand‑up shows across Chicago, Toronto, and New York City. It also runs a robust training program—offering classes and workshops for aspiring performers—and provides corporate events and customized team‑building sessions. In addition to live and touring productions, Second City creates digital content and has a long track record of launching notable comedic talent. Audiences and students seek it out for hands‑on performance training, professional faculty, and a reputation for comedic innovation.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for The Second City .
The Second City didn’t post a salary, so this is our estimate from similar listings.
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