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Senior Manager, Customer Implementation at Lightspeed Commerce - ApplyBlast

Senior Manager, Customer Implementation

Lightspeed Commerce

5 months ago

Montreal, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Manager, Customer Implementation at Lightspeed leads the North America Retail onboarding team, driving time-to-value, product adoption, and early-stage retention. This role owns onboarding strategy, executes cross-functional alignment with Sales and Support, and optimizes the customer journey to ensure successful POS feature adoption. The position requires developing team performance, managing budgets, and acting as an escalation point for complex client issues.

Responsibilities

Own and execute the North America Retail onboarding strategy
Improve key outcomes including time-to-value and product adoption
Lead and develop the implementation team through coaching
Partner cross-functionally to align onboarding with go-to-market strategy
Define, track, and report on critical onboarding KPIs

Skills

About Lightspeed Commerce

lightspeedhq.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.