ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Senior Manager, Customer Insights at Wiley - ApplyBlast

Senior Manager, Customer Insights

Wiley

4 months ago

3.6 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Wiley is seeking a Lead Research Specialist to drive the strategic customer experience research agenda within the Research business unit. This senior role involves designing rigorous, scalable insight frameworks, analyzing customer data, and stewarding the Medallia platform to deliver actionable intelligence across the organization. The successful candidate will partner with cross-functional teams to ensure robust methodologies and high-quality outputs that ground business decisions in trustworthy insights.

Responsibilities

Own the end-to-end customer experience research and analytics agenda
Design rigorous insight frameworks for NPS and CX surveys
Lead ad hoc qualitative and quantitative customer research studies
Act as strategic configurator for the Medallia platform
Manage vendor relationships and ensure methodological standards

Skills

Qualifications

Bachelor's degree in Research Methods, Statistics, or related field

About Wiley

wiley.com

Headquarters

London, England, United Kingdom

Company Size

5001-10000 employees

Founded

1807

View Profile

Wiley is a global publisher and knowledge company that provides academic publishing, research platforms, and professional learning solutions. The company serves researchers, students, educators, and professionals through journals, books, digital courseware, and data-driven services in the education and publishing industry.