Senior Manager, Customer Onboarding

8am(2 days ago)

RemoteFull TimeSenior$108,000 - $160,000Customer Success

About this role

The Sr. Manager, Customer Onboarding at 8am leads a team to ensure a successful onboarding experience for new customers transitioning to their platform. The role involves cross-functional collaboration to establish a foundation for customer success and long-term retention. It focuses on delivering excellent customer service and operational efficiency during the onboarding process.

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Required Skills

Customer Service
Onboarding
Leadership
SaaS
CRM
Communication
Process Improvement
Analytics
Automation
Customer Success

Qualifications

BA/BS/BE degree

About 8am

8am.com

8am (formerly AffiniPay) provides integrated software and payments solutions for legal, accounting, and professional services firms. Their platform unites client intake, case and practice management, CRM, billing, and secure payment processing (including LawPay and MyCase products) to streamline workflows from intake to payment and maintain compliance. Founded in 2005 and based in Austin, 8am focuses on helping firms—especially personal injury and small-to-mid sized practices—simplify operations so they can concentrate on clients and outcomes.

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