Senior Manager - Customer Services, Payments Operations
Lloyds Bank(1 day ago)
About this role
Lloyds Banking Group is seeking a Senior Manager to lead the Customer Services team within Payment Operations in Birmingham. The role involves overseeing a large team, fostering customer and colleague experience improvements, and contributing to operational excellence and organizational change. The position emphasizes leadership, strategic thinking, and operational expertise in a dynamic banking environment.
Required Skills
- Leadership
- Customer Service
- Operations
- Change Management
- Risk Management
- Payment Processing
- Team Management
- Strategic Planning
- Financial Compliance
- Collaboration
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