Senior Manager, Customer Strategy - Stores & Digital

The Senior Manager, Customer Strategy - Stores & Digital at Bloomingdale’s serves as the lead insights and customer strategy partner for Store and Digital leadership. The role focuses on synthesizing NPS, behavioral, and purchase data to uncover high‑impact customer opportunities and translate them into actionable strategies that improve the customer experience and drive business performance. This position collaborates cross‑functionally to turn customer feedback into measurable outcomes and guides market‑level research for store location and format decisions.