Senior Manager, Customer Success

The Senior Manager, Customer Success leads a team of Customer Success Managers focused on the U.S. Public Sector, driving retention, platform adoption, and customer value realization across federal and state government accounts. This role bridges strategic leadership with frontline execution by coaching the team, managing account risks, and partnering with cross-functional groups to ensure operational excellence and customer satisfaction. The position requires deep expertise in cybersecurity solutions and public sector procurement cycles to support mission-critical government operations.