Senior Manager, Customer Success

The Senior Manager of Customer Success for APJ leads a high-performing team of Senior Customer Success Managers, overseeing enterprise accounts across the region to drive platform adoption, usage growth, and customer advocacy. This role involves coaching individual contributors, serving as an executive escalation point, and building cross-functional alignment with Sales, Services, Engineering, and Product. The position plays a pivotal role in refining customer success operating models and regional go-to-market strategies to accelerate customer growth and ensure long-term retention.