Senior Manager - Digital Community Services

The Senior Manager - Digital Community Services leads the integrated Community Services function to deliver safe, accessible, and digitally enabled services that enhance the experience of residents, visitors, businesses, and community partners. This role involves translating community needs into effective service strategies, operating models, and technology-driven solutions while overseeing service planning, implementation, and continuous improvement. The position requires monitoring service performance through measurable KPIs, driving operational excellence, and ensuring alignment with organizational objectives and regulatory requirements.