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Senior Manager, Global Support at SimCorp - ApplyBlast

Senior Manager, Global Support

SimCorp

5 months ago

4.0 on Glassdoor

Mexico City

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Manager, Global Support at SimCorp leads and shapes the global support organization, ensuring consistent, high-quality support delivery across regions and time zones. The role focuses on operational excellence, client satisfaction, and continuous improvement while aligning with business objectives.

Responsibilities

Lead the global support function, ensuring efficient, high-quality support delivery across all regions
Define and execute global support strategies to enhance the customer experience and meet service level commitments
Own and oversee escalated client issues, working directly with clients and internal teams to resolve complex or high-priority cases
Manage, mentor, and develop a team of support consultants and developers, promoting a culture of accountability, collaboration, and continuous improvement
Partner with senior leadership to align global support objectives with SimCorp’s strategic and business goals

Skills

Qualifications

Bachelor’s degree or equivalent experience in a relevant field6+ years in people leadershipExperience in customer support, service delivery, or operations roles

About SimCorp

simcorp.com

Headquarters

Copenhagen, Hovedstaden, Denmark

Company Size

1001-5000 employees

Founded

1971

View Profile

SimCorp provides multi-asset investment management software and services to the world's leading asset managers and asset owners, including pension funds, insurers, central banks, sovereign wealth funds, and hedge funds. Its flagship platform, SimCorp One, unifies the full investment lifecycle—from portfolio construction and trading through to operations, accounting, and reporting—across public and private asset classes in real time. SimCorp also offers managed services and an open partner ecosystem to help clients scale without proportional increases in cost and headcount.