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Senior Manager, Global Workforce Planning & Transformation at Chime - ApplyBlast

Senior Manager, Global Workforce Planning & Transformation

Chime

2 months ago

Remote

Full Time

Senior

44 applicants

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About this role

The Senior Manager, Global Workforce Planning & Transformation will lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for a global customer operations organization supporting over 4,000 agents. The role partners with Operations, Finance, Vendor Management, Analytics, and Technology teams to improve performance and drive innovation through AI and automation.

Responsibilities

Lead forecasting, capacity planning, and scheduling for a global operation
Develop staffing plans aligning demand, service levels, and financial goals
Champion AI and automation to improve workforce scalability and decision‑making

Skills

About Chime

chime.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Chime is a mobile-first fintech and neobank that offers simple, low-fee banking services through an app-first experience. It provides a Spending (checking) account with a Visa debit card, high-yield Savings, early direct deposit, fee-free overdraft via "SpotMe," and a Credit Builder program to help users establish credit. Chime’s accounts are FDIC-insured through partner banks, and its product focus is on automatic savings, transparent pricing, and enabling faster access to paychecks. Founded in 2013 and headquartered in San Francisco, Chime targets consumers who want a straightforward, digital-first alternative to traditional banks.