Senior Manager, Inbound Voice Contact Center

The Senior Manager, Inbound Voice Contact Center oversees the daily operations of the inbound contact center, managing and motivating a team of supervisors and agents to ensure customer satisfaction and operational excellence. This role involves driving continuous improvement in service delivery, implementing strategies to achieve key performance indicators, and handling escalated customer issues. The position requires a strategic leader with a strong background in contact center management to align contact center goals with overall company strategy.