Senior Manager, IT Application Support

The Senior Manager, IT Application Support leads global application support operations for enterprise and business-critical systems, ensuring high availability, performance, and compliance across manufacturing, quality, R&D, and commercial functions. This role manages a distributed team and strategic partners to deliver reliable 24x6 support while overseeing incident management, vendor performance, and continuous improvement initiatives. The position serves as the primary escalation point for critical incidents and collaborates with global business units to align application support with business priorities.