Senior Manager, IT Operations

Flatiron Health(4 months ago)

HybridFull TimeManager$108,692 - $142,121 (estimated)Information Technology

About this role

The Senior Manager, IT Operations will lead transformation and day-to-day execution of internal IT operations for a global, high-growth healthcare company supporting 1,500+ users. This role oversees the help center, asset lifecycle, onboarding/offboarding, office networking, and vendor/ISP relationships while driving KPI/SLA performance and continuous improvement. The position partners cross-functionally to ensure reliable connectivity and exceptional user experiences in a hybrid work environment.

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Required Skills

IT Operations
Help Center
Asset Management
Onboarding
Offboarding
Office Networking
Incident Management
Vendor Management
Ticketing Tools
Endpoint Management

+10 more

Qualifications

Bachelor's Degree in Information Technology, Computer Science, or Related Field
CompTIA A+
ITIL
AVIXA

About Flatiron Health

flatiron.com

Flatiron Health is an oncology-focused health‑technology company that builds software and real‑world evidence to reimagine the infrastructure of cancer care. It aggregates and curates de‑identified electronic health record data from oncology practices and provides analytics, clinical workflow tools, and evidence‑generation services used by clinicians, researchers, life‑science companies, and regulators. Its products accelerate clinical research, support trial recruitment and regulatory submissions, and deliver insights to guide treatment decisions. Founded to help clinicians and researchers learn faster for every patient, Flatiron is part of the Roche group and emphasizes partnerships across the cancer care ecosystem.