Questrade Financial Group
The Senior Manager, Learning, Quality & Enablement leads the design, delivery, and continuous improvement of training programs and service quality initiatives for Questrade's Sales & Service department. This role involves guiding specialist operations teams, equipping leaders with coaching tools, and utilizing data and AI to address client friction points. The position requires strategic oversight of learning programs, service quality audits, and cross-departmental collaboration to drive operational excellence.
Questrade is a Canada-based online brokerage that provides self-directed trading and managed investment solutions for retail investors. It supports registered accounts (RRSP, TFSA), margin and cash accounts, and offers trading in equities, ETFs, options and fixed income via web and mobile platforms. Questrade also operates Questwealth Portfolios (a robo-advisor/managed portfolio service) and supplies research tools and educational resources. Investors choose Questrade for its competitive fees, user-friendly platforms, and alternatives to big-bank brokerage offerings.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Questrade Financial Group.
Right around the average for this role
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