Senior Manager, MRO Customer Service - Americas (onsite)
RTX(1 month ago)
About this role
The Senior Manager, Regional MRO Customer Service (America) leads the customer service function for MRO repair operations across U.S. sites, focusing on consistent service delivery, continuous improvement, and insight-driven operational performance. The role is based in Winston-Salem, NC and requires significant domestic travel to support multiple MRO locations.
Required Skills
- Customer Service
- People Leadership
- Process Optimization
- Change Management
- Data Analysis
- Stakeholder Management
- ERP Systems
- Continuous Improvement
- Regulatory Compliance
- Escalation Management
Qualifications
- University Degree
- Advanced Degree
- U.S. Citizenship
About RTX
rtx.comAt RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.
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