Senior Manager, North America Customer Service
Bavarian Nordic(11 days ago)
About this role
Bavarian Nordic is seeking a Senior Manager of Customer Service to build and oversee its North America Supply Chain Customer Service Organization. The role involves strategic planning, operational management, and stakeholder collaboration to enhance customer satisfaction in the US and Canadian markets.
Required Skills
- Customer Management
- Trade Relations
- Supply Chain
- Inventory Management
- Process Improvement
- SLA Management
- KPIs
- Vendor Relations
- Product Knowledge
- Communication
Qualifications
- BS in Business Administration, Health Administration, Customer Service, Engineering or related field
- 7+ years in customer service management
- 3+ years in vaccine, pharmaceutical, or healthcare
- 3+ years in people management
- Experience in North American customer service
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