Senior Manager of Operations

The Senior Manager of Operations leads daily operations, develops frontline leaders, and turns business priorities into consistent results. This role oversees supervisors and team leaders while driving productivity, service quality, accountability, and member satisfaction. The position involves using operational data to identify performance gaps, improve workflows, and ensure teams have the necessary tools and support to succeed. The ideal candidate is an experienced operations leader who combines strong people management with analytical judgment and a hands-on approach to improving performance.