Senior Manager, Service & Field Programs

Qualdoc(1 month ago)

HybridFull TimeSenior$140,000 - $140,000Field Service

About this role

The Senior Manager, Service & Field Programs leads field service enablement, customer support operations, and technical escalations for complex electrical or power-related systems. The role manages a small internal service team and coordinates closely with external service partners. It also involves significant on-site presence to support start-ups, diagnostics, and repairs while collecting field feedback. The position focuses on building scalable documentation, training, and systems that support high-quality service delivery.

View Original Listing

Required Skills

Team Leadership
Program Development
Service Operations
Customer Support
Technical Escalation
Field Diagnostics
Troubleshooting
Documentation Development
Training Development
Train The Trainer

+14 more

Qualifications

BS in Electrical Engineering
BS in Mechanical Engineering

About Qualdoc

qualdoc.com

QualDoc is a cloud-based document control and quality management platform that helps regulated organizations create, manage, and maintain controlled documents, SOPs, and records. It offers versioning, configurable approval workflows, e-signatures, audit trails, and centralized secure storage to support compliance with standards such as FDA, ISO, and GxP. Integrations with common enterprise systems and role-based access controls streamline collaboration while preserving traceability and data protection. Customers rely on QualDoc for an easy-to-use, compliance-first solution that simplifies audit readiness and regulatory reporting.

View more jobs at Qualdoc →