Senior Manager, Service Operations | CX
Madeincookware
About this role
Made In is seeking a Service Operations leader responsible for developing and executing a strategy to enhance and scale service operations. The role involves driving sustainable growth, optimizing processes, and ensuring exceptional customer service in a fast-paced, e-commerce environment, with a focus on integrating AI and managing cross-functional teams.
Skills
About Madeincookware
madeincookware.comMade In is a direct‑to‑consumer cookware brand offering professional‑quality kitchenware—stainless steel, nonstick, carbon steel, knives, plates, and glasses—sold online at honest prices. The company emphasizes chef‑grade materials and durable construction to deliver pro performance to home cooks, and its products are used in hundreds of professional kitchens. Made In highlights customer trust with over 110,000 five‑star reviews and a straightforward online shopping experience.
About Madeincookware
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Madeincookware.
Salary
$85k – $125k
per year