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Senior Manager, Strategy & Operations (Consumer Protection Team) at Flex - ApplyBlast

Senior Manager, Strategy & Operations (Consumer Protection Team)

Flex

16 days ago

3.8 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Senior

25 applicants

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About this role

The Senior Manager, Strategy & Operations leads high-impact projects within the Consumer Protection Team, partnering with executive leadership to drive strategy, identify customer pain points, and build customer-first systems. This role requires strong analytical skills, cross-functional collaboration, and the ability to translate complex data into executive-ready deliverables. The position offers frequent exposure to the Executive Team and involves managing a diverse portfolio of projects in a fast-paced, hybrid environment.

Responsibilities

Partner with leadership to set strategy and translate it into tangible near-term goals
Identify customer experience challenges and rapidly test new hypotheses with Analytics
Drive cross-functional prioritization of customer experience priorities across the business

Skills

About Flex

getflex.com

Headquarters

New York, United States

Company Size

201-500 employees

Founded

2019

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Flex is a fintech platform that lets renters pay rent on their own schedule, split payments among roommates, and use flexible payment options to smooth monthly cash flow. The service helps users build credit by reporting on-time rent payments and automates payments for convenience. Flex also integrates with landlords and property managers to make rent collection seamless, reducing late payments and giving renters more control and peace of mind.