Senior Manager, Technical Support Engineering

Baton (A Ryder Technology Lab)(10 days ago)

HybridFull TimeManager$150,000 - $200,000Technical Support Engineering

About this role

Senior Manager, Technical Support Engineering at Baton (Ryder’s in-house product group) will own the vision and execution of the Production Support function, ensuring platform reliability and excellent customer experiences as the product scales. The role partners closely with Engineering, Product, and Customer Success to establish Baton’s technical support capability and drive strategic initiatives across the organization. This position is based in Hayes Valley, San Francisco and operates within a hybrid work model.

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Required Skills

Cloud Infrastructure
CI/CD
Containerization
Kubernetes
Docker
Observability
Monitoring
Incident Management
SRE
DevOps

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About Baton (A Ryder Technology Lab)

baton.io

Baton is a technology innovation lab within Ryder that develops logistics and supply‑chain technology aimed at eliminating waste and inefficiency. Formerly an independent startup, Baton focuses on software and operational solutions for freight, trucking and drop‑zone logistics to streamline pickup/delivery flows and improve asset utilization. The team prototypes, pilots and scales data‑driven innovations into real‑world Ryder operations. Baton’s work targets measurable improvements in cost, speed and sustainability across supply‑chain networks.