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Senior Manager, Technical Support Engineering at Pantheon Systems, Inc - ApplyBlast

Senior Manager, Technical Support Engineering

Pantheon Systems, Inc

6 days ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Manager, Technical Support Engineering leads the operating model for a global technical support team, focusing on solving complex customer problems with speed and consistency. This operational leadership role involves managing specialized capabilities for escalations, platform reliability, and proactive monitoring while partnering with Engineering. The position requires building repeatable workflows, improving service quality through data-driven insights, and fostering a high-performing team across multiple regions.

Responsibilities

Lead global technical support engineering operations and follow-the-sun model
Diagnose operational problems and design durable solutions for continuous improvement
Partner with engineering and product teams to investigate defects and improve reliability

Skills

About Pantheon Systems, Inc

pantheon.io

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2010

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Pantheon is a WebOps platform for building high‑impact websites, purpose‑built for WordPress and Drupal. It combines hosted infrastructure with development workflows and tools to help teams build, host, and manage sites with speed and agility. The platform emphasizes automated workflows, scalable performance, and managed operations (security, backups, and deployments) so digital teams can accelerate releases and reduce operational overhead. Companies use Pantheon to run mission‑critical sites at scale while keeping development and operations tightly integrated.