Senior Manager, Technical Support
Shippo
About this role
Shippo is seeking a Senior Manager to lead its global Technical Support team, focusing on API and integration issues for strategic partners. The role involves building a high-performing, resilient support operation, collaborating across teams, and driving operational excellence to support international, API-driven SaaS platforms.
Skills
About Shippo
goshippo.comShippo is a multi-carrier shipping API and web application that helps e‑commerce businesses find the best rates, integrate with storefronts, print shipping labels, track deliveries, and verify addresses. It provides tools for rate shopping, batch label creation, tracking and returns, and integrates via developer-friendly APIs or a web dashboard. Shippo aims to streamline fulfillment by centralizing carrier management and automating common shipping workflows. Businesses use it to lower shipping costs, speed operations, and simplify shipping at scale.
About Shippo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$160k – $217k
per year