Senior Manager, Telecom Analytics & Reporting

Judi Health(7 days ago)

HybridFull TimeManager$115,000 - $115,000Information Technology

About this role

Senior Manager, Telecom Analytics and Reporting at Judi Health/Capital Rx based in New York City. The role focuses on leading telecom analytics and IVR/contact center technical strategy for the company’s enterprise health platform, partnering with cross-functional teams and vendors. The position offers an option to telecommute and supports global contact center standards.

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Required Skills

IVR Design
Contact Center
VoIP
CXOne
InContact Studio
System Integration
Call Recording
SIP Trunking
SBCs
Technical Writing

+1 more

Qualifications

Bachelor's Degree in Information Technology
Bachelor's Degree in Computer Science

About Judi Health

judi.health

Judi Health and Capital Rx deliver unified pharmacy and medical benefit management for employers, unions, health systems, and government programs. Capital Rx provides transparent, member-focused PBM solutions while Judi Health’s Judi® platform integrates pharmacy, medical, vision, and dental benefits into a single coordinated system. Together they support millions of plan members, aiming to simplify benefit administration, improve member experience, and control costs.