Senior Materials Characterization Support Specialist

This remote role serves as a technical expert supporting customers and internal teams across North America by triaging, diagnosing, and resolving complex hardware, software, and application issues for Materials Characterization platforms. The specialist works within the Technical Assistance Center to maximize instrument uptime, drive first-time-fix outcomes, and deliver high-quality customer support through remote diagnostics and troubleshooting. The position requires deep technical knowledge, strong diagnostic reasoning, and the ability to visualize systems remotely to resolve known, repeat, and novel issues.