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Senior Merchant Support at Xendit - ApplyBlast

Senior Merchant Support

Xendit

4 months ago

3.5 on Glassdoor

Bangkok, Bangkok, Thailand

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Merchant Support role at Xendit involves handling customer inquiries across multiple channels, providing information on transactions, products, and onboarding, and escalating issues when needed. The position requires analyzing transaction data, capturing insights for product improvement, and contributing to operational excellence projects while delivering empathetic, high‑quality service during Bangkok daylight hours.

Responsibilities

Communicate with customers through multiple channels to resolve inquiries
Analyze customer transaction status using operational tools
Generate and contribute to operational excellence projects

Skills

Qualifications

Bachelor's degree in Engineering, Management, Finance/Accounting, Communications, or Computer Science/IT

About Xendit

xendit.co

Headquarters

Jakarta, Jakarta, Indonesia

Company Size

501-1000 employees

Founded

2014

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Xendit is a financial technology company that provides payment infrastructure for businesses in Southeast Asia, including payment gateways, disbursements, virtual accounts, e-wallets, and related APIs. It helps companies accept payments and move money across markets such as Indonesia and the Philippines.