Senior Officer, COPC

The Senior Officer, COPC role at UOB is responsible for planning and managing resources to meet daily operational requirements while monitoring performance to ensure service level agreements are consistently met. This position involves maintaining high standards of operations control and compliance within the Card Member Payments Department, working closely with team managers to refresh standard operating procedures and develop risk mitigation strategies. The role focuses on supervising the Card Financial function, streamlining processes to reduce costs, and coaching staff to achieve high performance standards.