Senior Officer, Fraud Team, Contact Center
UOB(23 hours ago)
About this role
UOB is seeking a fraud specialist to review and assess scam-related cases, coordinate with various units, and monitor suspicious activities to protect customers and the bank. The role involves handling complex cases, supporting fraud detection initiatives, and ensuring timely resolution of customer issues.
Required Skills
- Customer Service
- Fraud Detection
- Case Management
- Communication
- Problem Solving
- Attention to Detail
- Resilience
- Teamwork
- Reporting
- Negotiation
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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