Senior Operations Experience Associate
Careem
About this role
A Senior Operations Experience Associate at Careem drives operational and customer experience improvements through data analysis and process optimization. The role focuses on using insights from data, customer feedback, and product performance to support decision-making and operational excellence.
Skills
About Careem
careem.comCareem is a Dubai‑based "everything app" serving customers across the Middle East, North Africa and Pakistan, offering ride‑hailing, on‑demand deliveries and digital payment services. Founded in 2012 and now part of Uber, the platform provides rides, food and grocery delivery, courier/logistics, booking and a fintech wallet (Careem Pay) for consumers and businesses. Careem positions itself as a localized super‑app — combining driver and merchant networks, corporate mobility solutions and partner APIs — to simplify everyday city life in its markets.
Recent company news
CNBCBanking, payments services disrupted after Amazon UAE data centers hit in drone strikes
1 week ago
Rest of WorldCareem’s CEO wants to transform the ride-hailing giant into a “digital butler” for everyday life
Mar 25, 2025
McKinsey & CompanyCareem’s co-founders on finding purpose building a unicorn
Apr 29, 2022
The Times of IndiaCareem CEO has an update on company's Pakistan operations: With a heavy heart ...
Jun 18, 2025
South China Morning PostNeed a home delivery of gold? In Dubai, there’s an app for that
May 1, 2025
About Careem
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Careem.
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