Senior Operations Manager, Driver Relations & Fairness

The Senior Operations Manager, Driver Relations & Fairness leads the UK Driver Ops team's strategy to attract, engage, and support drivers while maintaining brand loyalty. The role focuses on union relations, particularly with the GMB union, and drives strategic efforts around driver deactivations and waitlisting to ensure fairness and transparency. This position involves managing partnerships, shaping communication plans, and guiding the business based on member feedback and casework processes.