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Senior Operations Manager, Quality Control at Upstart - ApplyBlast

Senior Operations Manager, Quality Control

Upstart

7 days ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Operations Manager, Quality Control leads a team of five professionals to build and execute a scalable, risk-based quality control program for Upstart's lending lifecycle. This role involves hands-on program development, people leadership, and cross-functional collaboration to strengthen testing methodologies and address control gaps. The position focuses on protecting customers, enhancing operational processes, and supporting regulatory compliance through automation and AI.

Responsibilities

Lead and develop a team of quality control professionals
Build and execute a scalable risk-based quality control program
Oversee frontline quality reviews to identify regulatory risks and process defects

Skills

About Upstart

upstart.com

Headquarters

San Mateo, California, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.