Senior Operations Manager

A Senior Operations Manager at ScottishPower leads the design and delivery of end-to-end collections operations, shaping strategy across payments, arrears, and recovery to drive performance and customer outcomes. The role involves creating a robust operating model using data insights to reduce bad debt, enhance efficiency, and ensure fair treatment while aligning with Net Zero ambitions. Key responsibilities include ownership of debt performance, collaboration with internal and external partners, and guiding collections communications strategies.