Senior Operations Outsourcing Specialist (Maternity Cover)
GetYourGuide(4 days ago)
About this role
A Senior Outsourcing Operations Specialist at GetYourGuide manages relationships with designated BPO partners to support the company’s global customer service capability. The role acts as the bridge between external vendors and internal stakeholders to maintain service quality and align operational objectives within a hybrid working model.
Required Skills
- Outsourcing Management
- Performance Monitoring
- Stakeholder Communication
- Process Improvement
- Data Analysis
- Excel
- Google Suite
- AI Integration
- Staff Training
- Escalation Management
About GetYourGuide
getyourguide.careersGetYourGuide is a global online marketplace for booking tours, activities and attractions, connecting travelers with local experience providers. The tech-led platform offers curated, bookable experiences across thousands of destinations with flexible booking and customer-focused features. With 700+ employees from 75+ nationalities and 17 offices worldwide, the company hires across engineering, product, marketing, design and more. Travelers and partners use GetYourGuide for its broad selection, ease of booking, and international reach.
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