Senior Order Ops Analyst

This role is a Senior Billing Escalations Specialist at Epicor responsible for managing high-severity account discrepancies, overseeing customer audits, and ensuring billing accuracy across complex ERP and CPQ systems. The position requires deep expertise in quote-to-cash processes and the ability to lead cross-functional teams to resolve financial issues for major accounts. Candidates will maintain audit-ready documentation and drive process improvements while serving as the primary escalation point for internal stakeholders and external clients.