Ericsson
The Senior PIDS Support Engineer provides expert technical support for product introduction, deployment, and customer support, ensuring system reliability and high customer satisfaction across multiple regions. This role involves diagnosing and resolving complex technical issues within Packet Core products and solutions, while collaborating with cross-functional teams and customer technical staff. The position requires deep knowledge of mobile and core network components, including 4G and 5G architectures, to minimize operational impacts on customer networks.
Ericsson is a Swedish multinational telecommunications company that designs, builds and operates mobile and fixed broadband networks and sells related equipment and services to carriers and enterprises. Its offerings span radio access networks (RAN), 5G core and transport, cloud‑native software, OSS/BSS, managed services, private networks, and IoT solutions, with a strong emphasis on 5G deployment and network automation. Ericsson combines hardware, software and professional services to support large‑scale network rollouts, optimization and operation worldwide. It is a major contributor to telecom standards and R&D, widely chosen for its global scale, patent portfolio and carrier expertise.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Ericsson didn’t post a salary, so this is our estimate from similar listings.